Terms of Service

Last updated: October 2026

Booking & Payment

Submitting a booking request on this website records your name, email, phone, travel date, guest count, chosen package, and preferred payment method (M-Pesa, card, or PayPal). A booking is confirmed only when the Nairobi desk writes to confirm availability and the amount due. Until card, PayPal, or M-Pesa checkout is enabled on a given request, no automated charge is taken on the site — we follow up using the contact details you gave.

Package prices are stored and quoted in USD. The currency switcher on the site is a display convenience using desk-managed exchange rates and is not a live bank rate.

Cancellation Policy

Free cancellation is available up to 48 hours before the scheduled departure date, unless a supplier (lodge, park, or airline) applies a stricter rule, which we will tell you before you pay. Cancellations made within 48 hours may be subject to a fee of up to 50% of the confirmed booking value.

Travel Insurance

We strongly recommend all guests obtain comprehensive travel insurance covering cancellation, medical emergencies, and personal belongings. Mandisa Tours is not liable for losses not covered by insurance.

Liability

Mandisa Tours acts as a tour operator and works with third-party service providers (hotels, transport, parks). While we vet all partners carefully, we cannot be held liable for circumstances beyond our control including weather, flight delays, or political events.

Changes to Itineraries

Published day-by-day itineraries are the current plan for each package and can be edited by the desk. We reserve the right to modify itineraries due to weather, road conditions, park closures, or safety concerns. Alternative arrangements of equal or greater value will be provided when possible.

Contact

For questions regarding these terms, please contact info@mandisa.tours or write to Bruce House, Standard Street, 11th Floor Room 1117, Nairobi, Kenya.